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Showing posts with label Excellent customer support. Show all posts
Showing posts with label Excellent customer support. Show all posts

Monday, May 18, 2015

Meet the ExpressTruckTax Support Team!

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Introducing the dedicated support experts that are here to answer your questions year round! Whether you’re in the middle of tax season or not, ExpressTruckTax will always be here to answer any truck tax question you can think of!

Not only do we provide a fantastic, easy-to-use, and quality product, we also have an excellent support team based locally in Rock Hill, SC! Our team provides fantastic support in both English and Spanish 24/7.

Our offices may close at 6PM, but our support team never quits! And our team has never met a problem they couldn’t solve! That being said, it’s time to meet the masterminds that provide you with your tax solutions.




Charles | Director of Tax Products

Charles is the face and voice of The ExpressTruckTax YouTube Channel. He knows all the in’s and out’s of e-filing and has the video experience to prove it. His patience knows no bounds. And as a world-renowned beastmaster with two miniature poodles, he has what it takes to go toe-to-toe with the IRS, humanely remove any wasps that find their way into our office, and manage our crazy tax team. 





Moises | Product Manager

A secretly awesome baseball player, Moises will help you knock your tax filings out of the park! Moises is fluent in English, Spanish, and Swagger. He can answer any and all questions you can think of in two languages, and he can take care of tax crises as easy as he can dance Bachata!
 


Patti | Account Manager

Patti’s been driving since she was 13, so she never shies away from an adventure, or a challenge! With experience teaching kindergarteners at Sunday School, Patti can take on any question and answer it before you even know what you’re asking! Plus she can take you to school every other day of the week by crushing you at a game of ping pong or tag football.





Kay | Support Specialist


A true Southern Lady who enjoys nothing more than a tomato sandwich with Duke’s Mayonnaise and telling it like it is. She is fiercely protective of her young and those on the support team (same thing, really). Kay loves doing plant impressions and playing with her Fat Bottom Boys, her pack of four adorable dachshunds. She’ll make you laugh until you cry and answer your questions at the same time. That’s true talent, y’all!





Staci | Support Specialist


Staci once pulled Excalibur out of the stone while wearing a dress (Okay, so it was a stick out of Kay’s car, but it might as well have been Excalibur). She is the chosen one, the mother of several adorable rescue cats, and a dedicated support expert. That being said, she can solve virtually any problem and take on any issue with or without some help from the support heroes (of the round table).



 


Lauren | Support Specialist

Lauren is our resident expert on all things artistic, including coloring hair exciting and exotic colors. She is currently sporting a burpleberry ombre. She has also painted a mural on one of our repurposed airline beverage carts, and hopefully many more, for our office in Rock Hill, SC! In addition to being a natural born artist, Lauren is also a natural born truck tax support specialist! She can answer any question with the precision and ease of a true artist.

  



Eli | Support Specialist

Could win a Justin Timberlake lookalike contest against Matthew Morrison armed with just a suit and tie. While he may look like JT, Eli actually has more in common with Bear Grylls. When he was 14, he was struck by a car and suffered a broken back. But just like a phoenix (or Bear), he rose again and made a full recovery. He then went on to learn everything there is to know about truck taxes and ExpressTruckTax—in fact, like the rest of our amazing support team, he’s an expert!



During the tax season and throughout the rest of the year, this dedicated team, this band of experts, will be here to help you!

Whether you’re filing your 2290, VIN corrections, amendments, or returns, you can count on our support team to always be there! You can contact them from 8AM-6PM via phone at 704.234.6005 or email them 24/7 at support@expresstrucktax.com. So call them right now, and see which support hero you’re lucky enough to get!

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Monday, November 14, 2011

A Record Number of IRS form 2290 Filings with Express Truck Tax

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On November 1, 2011 the IRS began accepting E-Filing of the IRS Form 2290 for the 2011 - 2012 Tax Period. Since then, there has been a record amount of E-Filing of the Form 2290 through ExpressTruckTax.com. Due to a delay in the filing process, the Form 2290 is due by November 30 for each vehicle that has a First Use Month of July, August, September, or October of this year. Due to this short filing season, it is especially beneficial to E-File this Tax Return online.

Thousands have already used ExpressTruckTax.com to file this form for filing Heavy Vehicle Use Taxes. HVUT is an annual tax which is imposed on heavy vehicles weighing 55,000 pounds or more that operate on public roads. The funds from this tax help fund highway projects.

Some of the benefits to filing a HVUT return with Express Truck Tax include the following:

File with ExpressTruckTax and receive:
• The Best Value in the Industry
• Account setup and full service support for free
• Free VIN Corrections
• Receive Stamped Schedule 1 back in Minutes
• Automatic notification to your trucking/leasing company

Award Winning US-based Customer Support:
• Based in Rock Hill, South Carolina
• Personal account manager for your business
• Live phone, email, and chat support
• Help text and videos throughout the application
• Tax Professionals and IT Experts ready to help at a moment’s notice
• File online or over the phone
• 98% customer approval rating
• Trusted by many of the largest carriers and service providers in North America

A State-of-the-Art Application:
• Most features available
• Receive Email, Fax, and FTP copies of your Schedule 1
• Bulk upload taxable, suspended, and credit vehicles
• Automatically generate refund or credit applications (Form 8849)
• Maintain unlimited businesses and unlimited vehicles with a single login

Don’t waste any more time! Get your Form 2290 Filed today and join the thousands of others who have received their Schedule 1 in minutes! HVUT is due on November 30. You can always contact Express Truck Tax for any Truck Tax questions!
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Monday, October 31, 2011

E-File Form 2290 for the 2011-2012 Tax period as of Nov 1

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The IRS has now published the Form 2290 for the 2011-2012 tax period. Beginning today, November 1st, the IRS will begin accepting the 2290 form. Our records indicate that you have used our system for an advanced filing of your Heavy Vehicle Use Taxes through our website ExpressTruckTax.com. You can now log into your account to download a completed copy of the Form 2290 for your records. For those who paid by check or money order, you may also download your payment voucher as well.

Some of the benefits to filing a HVUT return with Express Truck Tax include the following:

File with ExpressTruckTax and receive:
The Best Value in the Industry
Account setup and full service support for free
Automatic notification to your trucking/leasing company


Award Winning US-based Customer Support:
Personal account manager for your business
Live phone, email, and chat support
Help text and videos throughout the application
Tax Professionals and IT Experts ready to help at a moment’s notice
File online or over the phone
98% customer approval rating
Trusted by many of the largest carriers and service providers in North America

A State-of-the-Art Application:
Most features available
Receive Email, Fax, and FTP copies of your Schedule 1
Bulk upload taxable, suspended, and credit vehicles
Automatically generate refund or credit applications (Form 8849)
Maintain unlimited businesses and unlimited vehicles with a single login

Once the IRS begins accepting 2011-2012 forms on November 1st, we will instantly submit your return to the IRS for processing. If you have any questions, you can contact us at our US-Based customer support center in Rock Hill, SC at 704.234.6005 from 8:00 am - 8:00 pm EST or by email at support@ExpressTruckTax.com
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ExpressTruckTax Blog

E-file your HVUT Form 2290 with ExpressTruckTax.