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ExpressTruckTax Blog

Showing posts with label U S-Based Customer Support Center. Show all posts
Showing posts with label U S-Based Customer Support Center. Show all posts

Monday, May 18, 2015

Meet the ExpressTruckTax Support Team!

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Introducing the dedicated support experts that are here to answer your questions year round! Whether you’re in the middle of tax season or not, ExpressTruckTax will always be here to answer any truck tax question you can think of!

Not only do we provide a fantastic, easy-to-use, and quality product, we also have an excellent support team based locally in Rock Hill, SC! Our team provides fantastic support in both English and Spanish 24/7.

Our offices may close at 6PM, but our support team never quits! And our team has never met a problem they couldn’t solve! That being said, it’s time to meet the masterminds that provide you with your tax solutions.




Charles | Director of Tax Products

Charles is the face and voice of The ExpressTruckTax YouTube Channel. He knows all the in’s and out’s of e-filing and has the video experience to prove it. His patience knows no bounds. And as a world-renowned beastmaster with two miniature poodles, he has what it takes to go toe-to-toe with the IRS, humanely remove any wasps that find their way into our office, and manage our crazy tax team. 





Moises | Product Manager

A secretly awesome baseball player, Moises will help you knock your tax filings out of the park! Moises is fluent in English, Spanish, and Swagger. He can answer any and all questions you can think of in two languages, and he can take care of tax crises as easy as he can dance Bachata!
 


Patti | Account Manager

Patti’s been driving since she was 13, so she never shies away from an adventure, or a challenge! With experience teaching kindergarteners at Sunday School, Patti can take on any question and answer it before you even know what you’re asking! Plus she can take you to school every other day of the week by crushing you at a game of ping pong or tag football.





Kay | Support Specialist


A true Southern Lady who enjoys nothing more than a tomato sandwich with Duke’s Mayonnaise and telling it like it is. She is fiercely protective of her young and those on the support team (same thing, really). Kay loves doing plant impressions and playing with her Fat Bottom Boys, her pack of four adorable dachshunds. She’ll make you laugh until you cry and answer your questions at the same time. That’s true talent, y’all!





Staci | Support Specialist


Staci once pulled Excalibur out of the stone while wearing a dress (Okay, so it was a stick out of Kay’s car, but it might as well have been Excalibur). She is the chosen one, the mother of several adorable rescue cats, and a dedicated support expert. That being said, she can solve virtually any problem and take on any issue with or without some help from the support heroes (of the round table).



 


Lauren | Support Specialist

Lauren is our resident expert on all things artistic, including coloring hair exciting and exotic colors. She is currently sporting a burpleberry ombre. She has also painted a mural on one of our repurposed airline beverage carts, and hopefully many more, for our office in Rock Hill, SC! In addition to being a natural born artist, Lauren is also a natural born truck tax support specialist! She can answer any question with the precision and ease of a true artist.

  



Eli | Support Specialist

Could win a Justin Timberlake lookalike contest against Matthew Morrison armed with just a suit and tie. While he may look like JT, Eli actually has more in common with Bear Grylls. When he was 14, he was struck by a car and suffered a broken back. But just like a phoenix (or Bear), he rose again and made a full recovery. He then went on to learn everything there is to know about truck taxes and ExpressTruckTax—in fact, like the rest of our amazing support team, he’s an expert!



During the tax season and throughout the rest of the year, this dedicated team, this band of experts, will be here to help you!

Whether you’re filing your 2290, VIN corrections, amendments, or returns, you can count on our support team to always be there! You can contact them from 8AM-6PM via phone at 704.234.6005 or email them 24/7 at support@expresstrucktax.com. So call them right now, and see which support hero you’re lucky enough to get!

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Wednesday, November 23, 2011

Happy Thanksgiving! From Express Truck Tax

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With Highway Use Taxes due on November 30th of this year, this has been a very busy Thanksgiving season for the folks at Express Truck Tax. We are very thankful for all of the Truckers, Owner Operators, Trucking Companies, and Service Providers that have chosen to file their Heavy Highway Vehicle Use Tax through ExpressTruckTax.com. Our US-Based Customer Support Center in Rock Hill, SC has been flooded with calls this month and we are grateful for it!

The tax year may be a bit different this year due to the November 30 deadline, but the legislation is the same as it has been in previous years. The tax due will be the same, and the weight classifications are also the same. The only thing that is different is that the filing process can be much easier and more convenient with ExpressTruckTax.

Filing this form online only takes a few minutes and you will receive a stamped schedule 1 within minutes of filing this form online. Although the Thanksgiving Holiday is coming up, you will still be able to E-File your Form 2290 through our service anytime. If you have any questions, please contact us at 704-234-6005 or email us at support@ExpressTruckTax.com
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ExpressTruckTax Blog

E-file your HVUT Form 2290 with ExpressTruckTax.