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Showing posts with label best customer support. Show all posts
Showing posts with label best customer support. Show all posts

Wednesday, July 8, 2015

#WellnessWednesday: Yoga for Truckers

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When it comes to driving a truck, since you’re sitting in a vehicle most of the time, you can develop aches and pains.

There are a number of different ways to combat these chronic aches, but the best way is to regularly do yoga.

It doesn’t have to be anything crazy– just a few basic poses and some good, deep breaths to get a good stretch in and get that blood circulating. 

That alone can make a world of difference in your mobility and overall happiness. It actually works so well that we even do it here at ExpressTruckTax!

Here’s a few basic poses depicted by the ExpressTruckTax Support Legends!


Tree Pose


Kay

To perform a successful tree pose, you only have to do a few things. When you inhale, move your arms up and over your head, and then when you exhale move your arms down by your side. This is done to improve your balance and find your center.

And don’t forget to breathe! The breathing you do in yoga is important. It trains you to breathe properly, especially when doing exercise.


Swan Dive


Jana

From the tree pose you can go into the Swan Dive pose which is essentially tree with a slight modification. Instead of moving just your arms up and down, move your arms up on inhale and on exhale, move down bending at your back and knees, then though the ground.

Chair Pose


Lauren


From Swan Dive you can go into Chair. With the Chair pose, instead of touching the ground in front of your feet, you just bend at your knees, and squat slightly while arching your back.



Cat Pose


Sir Charles


Cat is a floor pose. In order to perform the cat pose, you must be on all fours, back slightly arched with your face forward and arms slightly bent at the elbows.



Sonial Balance


Eli

From the Cat pose you can perform the Sonial Balance pose. This pose requires you to be on all fours and extend your right arm and then your left leg (or vice versa) while balancing on your other limbs and stretching your body.

Got some tips for how to stay healthy on the road? Or maybe you just want to share some highlights from your own wellness journey. Drop us a line on Facebook or Twitter! We love hearing from you, Trucking Nation!

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Monday, June 1, 2015

Perks for Returning Users: E-filing Easier Year After Year!

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After our guests E-file with us for the first time, they know they get the V.I.P. Treatment.

Because once you make the switch to ExpressTruckTax, you’re family, and family means going the extra mile to make sure you're taken care of!

We strive to make every step of the E-filing experience as user-friendly as possible. Now we can proudly say, we definitely offer our returning customers some amazing perks!


After you e-file with us for the first time…

  • You can copy your previous return and save time with the FastTransfer Feature.
  • You don’t EVER have to re-enter any information because we save your data for you on our secure servers. Your vehicles can be added to your return with one click because they’re all waiting for you in Truck Zone, your virtual garage!


The V.I.P. Benefits


But that’s not all! There is so much more ExpressTruckTax offers to their customers:


Support Legends: Our support team is always there to answer your questions day or night. We offer 24-hour email support from our fully trained, one-of-a-kind support team all year long. Based in Rock Hill, SC, these support legends offer support in English & Spanish by phone, email, and chat. So if you’re even a little bit confused, give ‘em a call and they’ll help to steer you in the right direction!

Freedom to E-file Anywhere: You can E-file from virtually anywhere. Because we have some apps for that! For the convenience of our amazing users, we offer both an iPad and Android tablet apps, as well as a mobile site for smartphones, so you can use ExpressTruckTax whenever it’s convenient for you.

TruckZone: We also offer an exclusive feature called TruckZone, which is your very own virtual garage. You can add one truck or your entire fleet, and TruckZone will remember all of them. In fact, it can do even more than that. When you elect to use TruckZone, it will remember important dates like when you need to file for a specific truck or when a specific truck needs maintenance. And that is only the beginning!

Convenient Payment Methods: Even though the IRS no longer accepts credit cards for payment, we still offer three ways to pay your taxes. With us you can pay by Direct Debit (EFW), EETPS through the government, or by check or money order. And if you decide you want to use a check, we also provide a payment voucher to be sent along with it!

Instant Audit:
Before you submit your return to the IRS, our system automatically checks it for errors. This is just one more fail-safe to make absolutely certain that the IRS doesn’t reject your tax form.

Free VIN Corrections: If your return is rejected or if you made an error, not only will our amazing support team help you fix it ASAP, we’ll also let you retransmit it for free! We will not rest until your return has been accepted by the IRS! We’re just that dedicated.

Notifications: You want push notifications, faxes, texts, and emails? We’ve got them! You don’t have to sit around waiting by your phone or fax machine, and you definitely don’t have to move in to your email inbox and end up worrying yourself sick wondering about the IRS. With us, you’ll know the second the IRS has processed your return! And we’ll automatically email you your stamped Schedule 1 too.

Stamped Schedule 1 Instantly:
With our high approval rating from the IRS, our users can expect to receive their Stamped Schedule 1 via email in minutes. In fact, the whole process from start to finish, beginning with e-filing, only takes around 15 minutes on average. If that’s not fast, then I don’t know what is!

Then on top of all that, we also have the best value in the industry. Our filings start at just $9.90!

So forget the paperwork, forget paper filing, and forget having to rewrite all that information year after year. There is no reason for all that stress once you start E-filing with ExpressTruckTax. Let us take care of the heavy lifting for you!

If you let us, we could brag about ourselves and what we can offer you all day, but we want you to experience it first hand! So give our support team a call at 704.234.6005 or shoot them an email at support@expresstrucktax.com, and we’ll help you get set up today!

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Tuesday, May 26, 2015

Get Ready for Roadcheck 2015

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Happy #TruckerTuesday, Trucking Nation!

It’s that time of year again! The annual Roadcheck begins in less than a week, and we’re here to help you pass with flying colors. So don’t stress! Stick with us, and we’ll tell you everything you need to know about passing your Roadcheck 2015!


Get to Know Your Roadcheck


The 28th Annual Life-Saving International Roadcheck will take place over the course of three days from June 2-4. And if you’re around the Washington-Idaho border, The Commercial Vehicle Safety Alliance will be holding a special event for truckers and drivers at 10:00am!

Since the annual Roadcheck began in 1988, it has inspected more than 1.4 million trucks and buses. And it’s saved an estimated 318 lives and has helped keep roadways safe by preventing more than 5,840 injuries!

There is an educational aspect to it as well. The CVSA could teach you better ways to be safe while driving and how to better prevent accidents! And it helps educate the general public about trucks and road safety.


Special Emphasis for 2015


Each Roadcheck, there is a special emphasis on a category of violations for the soon-to-be inspected heavy vehicles.

The special category violation emphasis for this year is cargo securement. This means the CVSA will be providing information, tips, and tricks about how to make sure your future cargo is secured, and they will also be heavily inspecting the safety of your current cargo securement.

In addition to inspecting cargo securement, the inspectors in North America will also be giving Standard Level I inspections to all trucks and truckers. This is the most in-depth inspection in the trucking nation with a 37-step process that examines both the driver and vehicle.


Checklist


Now, the Standard Level I inspection may sound a little terrifying at first, but it’s a small price to pay for road safety. Besides, it’s a lot less daunting when you know what to expect! So, here is everything you need to know about passing a Standard Level I inspection!

Driver Inspection

The first part of the Standard Level I inspection examines the driver. For this part of the inspection, you’ll only need a few things:

  • Your Driver’s License 
  • Any endorsements you may have
  • Your Medical Card 
  • Hours-of-service documentation

In addition to checking for these essential items, inspectors will also be checking to make certain you are using your seat belt, and that you are not driving while under the influence of alcohol or drugs.


Vehicle Inspection

The second part of the Standard Level I inspection will examine your vehicle. For this part of the inspection the CVSA will be examining:

  • The vehicle’s braking system
  • Coupling devices
  • Exhaust system
  • Vehicle frame
  • Fuel system
  • Lights
  • Safe loading
  • Steering mechanism
  • Drive line
  • Suspension
  • Tires
  • Open-top trailer body
  • Wheels and rims
  • Windshield wipers
  • Emergency exits on buses

Now that you know what to expect for Roadcheck 2015, you’re ready to enjoy this year’s Roadcheck festivities, and to make your truck is safe for you and everyone else on the road!

Road safety is definitely this year’s hottest trend–right behind gas card giveaways, like our very own Get Pumped Giveaway (get it?)! To enter to win a $50 gas card, simply “Like Us” on Facebook by May 31st.

Don’t forget, if you have any truck tax related questions, we’re always here for you! We’re here in Rock Hill, SC, day or night, in English or Spanish, via email at support@expresstrucktax.com, phone at 704.234.6005, and we can even chat with you online.

Here’s to happy and safe trucking!


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Monday, October 31, 2011

E-File Form 2290 for the 2011-2012 Tax period as of Nov 1

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The IRS has now published the Form 2290 for the 2011-2012 tax period. Beginning today, November 1st, the IRS will begin accepting the 2290 form. Our records indicate that you have used our system for an advanced filing of your Heavy Vehicle Use Taxes through our website ExpressTruckTax.com. You can now log into your account to download a completed copy of the Form 2290 for your records. For those who paid by check or money order, you may also download your payment voucher as well.

Some of the benefits to filing a HVUT return with Express Truck Tax include the following:

File with ExpressTruckTax and receive:
The Best Value in the Industry
Account setup and full service support for free
Automatic notification to your trucking/leasing company


Award Winning US-based Customer Support:
Personal account manager for your business
Live phone, email, and chat support
Help text and videos throughout the application
Tax Professionals and IT Experts ready to help at a moment’s notice
File online or over the phone
98% customer approval rating
Trusted by many of the largest carriers and service providers in North America

A State-of-the-Art Application:
Most features available
Receive Email, Fax, and FTP copies of your Schedule 1
Bulk upload taxable, suspended, and credit vehicles
Automatically generate refund or credit applications (Form 8849)
Maintain unlimited businesses and unlimited vehicles with a single login

Once the IRS begins accepting 2011-2012 forms on November 1st, we will instantly submit your return to the IRS for processing. If you have any questions, you can contact us at our US-Based customer support center in Rock Hill, SC at 704.234.6005 from 8:00 am - 8:00 pm EST or by email at support@ExpressTruckTax.com
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ExpressTruckTax Blog

E-file your HVUT Form 2290 with ExpressTruckTax.