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Showing posts with label extended customer support hours. Show all posts
Showing posts with label extended customer support hours. Show all posts

Monday, June 8, 2015

How to Pre-file Form 2290 with ExpressTruckTax

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Have you heard the great news, Trucking Nation!? 

ExpressTruckTax is offering pre-filing for the 2015-16 tax year during the month of June! That’s right, all month long you can pre-file your HVUT renewal at no additional cost. 

In fact, it actually costs less if you use promo code PREFILE. Plus, you’ll be entered to win our Swag Bag with a $50 gift card! All you need to do is pre-file to enter!

And best of all, pre-filing with us is the same as e-filing for any other tax year, and just as easy! You’ll just follow the same three easy steps to e-filing success!

Let’s have a look!


Step 1: Account Setup


The first thing you need to do is login to your account, or if you’ve never registered with us before, create a new account by simply entering your email address and a password of your choosing. Once you’ve done that, you need to enter your business details and your EIN number.




The next part is where it gets a little different. After you’ve entered your details and have chosen to begin a new Form 2290, you will be prompted on the next screen to select advance filing or to file for the current tax year.




To pre-file, select “Choose Advance Filing” and continue onto the next screen. Here, choose to file for the new tax year and select the first use month of your vehicle.




Then, just hit next and it’s on to step two!


Step 2: Enter Vehicle Details


The next step is adding all of your heavy vehicle information. If you’re a returning user, just select the trucks you’d like to file for from Truck Zone! All of your information is stored there and ready to be added to your return.

If you’re a new user, you can input the vehicle details one-by-one (which still doesn’t take long), or you can upload your VIN and more from a CSV file, which is the fastest way to do it if you have multiple trucks.



Also remember that there are three different types of vehicles you can add. Just be sure to enter them on the appropriate screen.

  • Taxable VehiclesThese are vehicles that have exceeded the 5,000 mile limit (or 7,500 miles for agricultural vehicles) for the tax year. You owe taxes on these vehicles for the year. Also remember that if you drive a logging vehicle (a vehicle used to transport foresting materials) you are eligible for a tax discount!
  • Low Mileage or Suspended VehiclesThese are vehicles that have not exceeded the mileage limit for the tax year. These vehicles do not cost you in taxes, but still need to be filed for in order to get the Stamped Schedule 1.
  • Sold, Lost, or Destroyed Credit VehiclesThese are vehicles that you no longer have, but you are still required to file for them if they were used for any part of the tax year.
You can also enter vehicles that you have previously filed as suspended, and you can enter low mileage credits at the end of this step.


Step 3: Select Payment Method & Securely Transmit Your Return


The last step to pre-filing is selecting your payment method and securely transmitting your return to the IRS. This step is slightly different than when you e-file for the regular tax year since we will transmit the return for you when the IRS begins accepting them on July 1st.




In order to pay your taxes due, you can select one of three payment methods. The payment method you choose, determines when the IRS will accept your payment and take money out of your account.

When you select direct debit, the taxes you owe will come out of your account one or two days after the IRS processes your return on July 1. If you elect to pay by other means, like EFTPS or with a check or money order, you can schedule your payment for as late as August 31, the renewal due date.

Once you’ve decided what payment method to use, you will be taken to your account summary page. Here you can correct any errors you see or continue to submit your return. Plus, our Instant Audit feature will even check it for you to minimize the risk of your return being rejected by the IRS due to missing information.

Then all you need to do is select transmit to the IRS and voila! You’ve successfully pre-filed your Form 2290!

If you need any help throughout the e-filing process, we’re here for you! We have a dedicated, trained support team year round for that very reason. If you find yourself having some trouble, give us a call at 704.234.6005 or shoot us an email at support@expresstrucktax.com for 24/hour support in English or Spanish!

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Monday, May 18, 2015

Meet the ExpressTruckTax Support Team!

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Introducing the dedicated support experts that are here to answer your questions year round! Whether you’re in the middle of tax season or not, ExpressTruckTax will always be here to answer any truck tax question you can think of!

Not only do we provide a fantastic, easy-to-use, and quality product, we also have an excellent support team based locally in Rock Hill, SC! Our team provides fantastic support in both English and Spanish 24/7.

Our offices may close at 6PM, but our support team never quits! And our team has never met a problem they couldn’t solve! That being said, it’s time to meet the masterminds that provide you with your tax solutions.




Charles | Director of Tax Products

Charles is the face and voice of The ExpressTruckTax YouTube Channel. He knows all the in’s and out’s of e-filing and has the video experience to prove it. His patience knows no bounds. And as a world-renowned beastmaster with two miniature poodles, he has what it takes to go toe-to-toe with the IRS, humanely remove any wasps that find their way into our office, and manage our crazy tax team. 





Moises | Product Manager

A secretly awesome baseball player, Moises will help you knock your tax filings out of the park! Moises is fluent in English, Spanish, and Swagger. He can answer any and all questions you can think of in two languages, and he can take care of tax crises as easy as he can dance Bachata!
 


Patti | Account Manager

Patti’s been driving since she was 13, so she never shies away from an adventure, or a challenge! With experience teaching kindergarteners at Sunday School, Patti can take on any question and answer it before you even know what you’re asking! Plus she can take you to school every other day of the week by crushing you at a game of ping pong or tag football.





Kay | Support Specialist


A true Southern Lady who enjoys nothing more than a tomato sandwich with Duke’s Mayonnaise and telling it like it is. She is fiercely protective of her young and those on the support team (same thing, really). Kay loves doing plant impressions and playing with her Fat Bottom Boys, her pack of four adorable dachshunds. She’ll make you laugh until you cry and answer your questions at the same time. That’s true talent, y’all!





Staci | Support Specialist


Staci once pulled Excalibur out of the stone while wearing a dress (Okay, so it was a stick out of Kay’s car, but it might as well have been Excalibur). She is the chosen one, the mother of several adorable rescue cats, and a dedicated support expert. That being said, she can solve virtually any problem and take on any issue with or without some help from the support heroes (of the round table).



 


Lauren | Support Specialist

Lauren is our resident expert on all things artistic, including coloring hair exciting and exotic colors. She is currently sporting a burpleberry ombre. She has also painted a mural on one of our repurposed airline beverage carts, and hopefully many more, for our office in Rock Hill, SC! In addition to being a natural born artist, Lauren is also a natural born truck tax support specialist! She can answer any question with the precision and ease of a true artist.

  



Eli | Support Specialist

Could win a Justin Timberlake lookalike contest against Matthew Morrison armed with just a suit and tie. While he may look like JT, Eli actually has more in common with Bear Grylls. When he was 14, he was struck by a car and suffered a broken back. But just like a phoenix (or Bear), he rose again and made a full recovery. He then went on to learn everything there is to know about truck taxes and ExpressTruckTax—in fact, like the rest of our amazing support team, he’s an expert!



During the tax season and throughout the rest of the year, this dedicated team, this band of experts, will be here to help you!

Whether you’re filing your 2290, VIN corrections, amendments, or returns, you can count on our support team to always be there! You can contact them from 8AM-6PM via phone at 704.234.6005 or email them 24/7 at support@expresstrucktax.com. So call them right now, and see which support hero you’re lucky enough to get!

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Wednesday, September 5, 2012

Form 2290 E-File Tips

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With the extended E-File Form 2290 deadline coming soon, we have had many questions and unusual situations arise during the filing process. For instance, some or our returning customers had changed their email address since last year, so they were unable to log into their account.  With ExpressTruckTax.com, there is no need to set up another username to remember, instead you just use your email address to set up and access your account.  Should you change your email address and the email address you previously used, no longer exists you would simply use your previous email address to login to your account and then click on 'My Account' and then 'change contact details'.  From there you will be able to update the email address listed on your account, which will update your login info as well.  If you do not remember the password you can contact our customer support team at 704-234-6005 and after verification, we will be able to change your email and then send a password reset.

We have extended customer support hours this week from 8AM till 11.30PM EST to ensure you can get the assistance you may need in order to get your Form 2290 filed by the September 7, 2012 deadline.

Friday is the deadline so to E-File the Form 2290 online now, go to ExpressTruckTax.com. If you have any questions, contact our friendly US based customer support center in Rock Hill, SC at 704-234-6005 or email us at support@ExpressTruckTax.com.

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Tuesday, September 4, 2012

Form 2290 E-File Extended Customer Support Hours

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No need to panic if you missed the August 31, 2012 deadline for filing your Form 2290 Return for Heavy Vehicle Use Tax.  Due to the Labor Day scheduled IRS maintenance, the IRS Form has extended the E-Filing deadline until Friday, September 7, 2012. With the deadline extension, it is still possible to file on time, but you must E-File this form, as the deadline for paper returns was August 31st.  

You can file online through ExpressTruckTax.com and we have extended our customer support hours from 8AM-11.30PM EST this week to assist the last minute filers, who may be unfamiliar with the E-Filing process.  Our friendly customer support team is there to answer any questions you may have along the way.

Our User-Friendly and Intuitive program makes it incredibly simple for anyone to E-File their 2290 return online. All you need is some basic business information, EIN, VIN and Gross Weight of the Vehicle to send your return to the IRS and you will receive your Stamped Schedule 1 in just minutes!

Although the deadline has been extended until Friday, we encourage you to get your returns filed now. If you have any questions, please contact us at our US based customer support center in Rock Hill, SC at 704-234-6005 during our extended customer support hours of 8AM-11.30PM EST or email us at support@ExpressTruckTax.com.

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Thursday, August 30, 2012

Express Truck Tax has Extended Customer Support Hours

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The IRS Form 2290 for Heavy Vehicle Use Tax must be filed by Friday, August 31, 2012. Even with the deadline being tomorrow, it is still possible to E-File this form online through ExpressTruckTax.com.  We have extended our customer support hours from 8AM-11.30PM EST on Thursday August 30 and Friday August 31 to assist the last minute filers.

Our User-Friendly and Intuitive program makes it incredibly simple for anyone to E-File their 2290 return online. All you need is some basic business information, EIN, VIN and Gross Weight of the Vehicle to send your return to the IRS and you will receive your Stamped Schedule 1 in just minutes!

There is no reason to wait in a long line in the IRS office or make a mad dash to the post office. It is much easier to simply file this form from your computer. The entire process takes just a few minutes and you can E-File the return from any computer with an Internet connection.

The IRS sent postcards notifying you of the scheduled maintenance that will cause the IRS to shut down its E-Filing system at 1PM EST on Friday, August 31, 2012.  Due to the maintenance, the IRS has extended the E-Filing deadline until September 7, 2012. Paper returns still must be postmarked by August 31, 2012.

Although the deadline has been extended, we encourage you to get your returns filed now. If you have any questions, please contact us at our US based customer support center in Rock Hill, SC at 704-234-6005 during our extended customer support hours of 8AM-11.30PM EST or email us at support@ExpressTruckTax.com.
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ExpressTruckTax Blog

E-file your HVUT Form 2290 with ExpressTruckTax.