Involving drivers in the freight logistics process can be a great way to boost your overall effectiveness when it comes to moving freight and customer relations. Many small trucking company owners don’t understand that this is a process that begins with the hiring of their drivers. First I’m going to show you some things to look for in employees that you will want for your company, then I will outline the ways you can involve them in the freight logistics process and the benefits it will afford your company by doing so.
Driver Hiring Criteria
When you are going to involve your drivers more in the day to day operations decisions you will need to look for a certain type of driver. Just because a driver has a clean driving record and good recommendations does not necessarily mean they are the driver for you and your approach. Here is what you should look for in the interview process.
- Are they business minded?
- Do they have strong organizational skills?
- Do they have great communications skills?
- Do they look professionally presentable?
- Are they experienced in trucking company operations?
- Do they know how to use a load board and book freight?
- Basic computer skills?
- Are they safety and compliance minded?
- Do they believe in driving fuel efficiently?
- Can they perform basic mechanical tasks?
This is just the tip of the iceberg here, and will be dependant on just how much responsibility you want to give your drivers over time. Important to remember is that many truck drivers choose to drive for small companies because they are made to feel like they are more a part of the process and that what they think matters. This type of approach fosters confidence in your company and has a higher retention rating than just treating them like another number in a truck.
If you feel they may just be inexperienced in the industry but are business minded enough to train then by all means give them a shot. Sell your company as a building ground for drivers to build their own business within your business while providing them all of the tools and help they will need to some day branch out on their own. Include them daily in the freight logistics process as by involving drivers you will be shocked at what they are truly capable of. After all they are the ones with the real road experience who have a better idea of what it takes to get freight from point A to B that someone in an office has to guess at.
Teach them how to be your eyes and ears and as a group your company will virtually run itself. Why more companies don’t understand this I will never know. They treat drivers exactly the way they are stereotyped in the news and by society, how does this make a driver feel good about working for you or make them truly care about your business success?
I hope this week’s freight logistics posts have given you much food for thought and an idea of how to approach this topic when you start your company or how to make things better in your current company. Of course this has just been some highlights meant for a basic understanding, it’s up to you to unlock the approach that makes you most comfortable and that you feel provides you the best chance of success.
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